Vivint Authorized Retailer Denver
Smart Security Specialists -- Your Vivint Authorized Dealer Covering Entire Denver Metro

What should I do when my Denver home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your residence – and your family members – against the many risks you may face, like burglary, fire, and carbon monoxide leaks. Even though your home might be prepared, that doesn’t automatically mean you are. Do you know what to do if your Denver home alarm system goes off? The sound of an alarm can be jarring, disorienting, and might provoke panic. Your best option is to stay level-headed and adhere to these easy guidelines.

Actions to Take Whenever Your Home Alarm System In Denver Triggers

You never want to be in this predicament, but it’s also the reason why you ordered a home alarm system in the first place. You’re awakened from a deep sleep with the telltale blasting of an alarm after a security sensor has been tripped. So what is your next move?

  1. Stay calm. This is easier said than done when your home security alarm is blasting, and your pulse is racing. But staying calm is the optimal way to evaluate the situation. Avoid the urge of trying to manage the emergency on your own but instead allow your monitoring agents and first responders to carry out their job.
  2. Protect your loved ones. Your priority should be your family and getting them to safety. In the case of a burglary, this might involve going to a predetermined safe zone as far from access points as possible. The trespasser was in all likelihood already turned away by the alarm, but it’s always wise to be extra cautious. If there’s smoke or flames, please leave your residence without delay.
  3. Remember your cell phone. The vast majority of people keep their cell phones with them at all times these days, but you could neglect to pick it up during an urgent situation. You’ll want to have it. You’ll be able to stay connected with your monitoring experts and receive updates through your home security app.

Connect With Your Round-the-clock Monitoring Specialists

Whenever your home alarm system in Denver goes off, your 24/7 monitoring experts will spring to action. Their first step is to verify your alarm, and that involves communicating with you. The guideline they follow is dependent on the type of emergency. For instance, when the emergency is due to a medical situation, a single attempt will be made to reach you before help is sent out. If you have an intrusion - the most typical type of alarm - a monitoring professional will adhere to these procedures to reach out to you:

  • An effort will be made to contact you using the touchscreen interface. You will typically be asked for a passcode.
  • If that doesn’t get a reply, a call is attempted to your primary contact number.
  • A second number or first emergency contact is tried next.
  • If there is still no answer, area police officers are sent.
  • Your monitoring specialists will try to reach you again after emergency personnel are notified.

If you're not in a position to converse with monitoring agents, don’t fret. Support will still be deployed even when you're not able to confirm the emergency.

Get prepared for any crisis with a Vivint home alarm system in Denver

Get prepared for any situation with a contemporary home alarm system in Denver from Vivint. Contact (720) 807-3060 to begin customizing your property’s defense today.